Hot Tub FAQ – Frequently Asked Questions

Q. How often do I drain my spa?

faqA. Great question! Most people will drain the hot tub about every three months. The answer truthfully depends on how many people sit in the spa and how long, but most spas will be 60-90 days using the math. Rule of thumb, if the water is being “difficult” and you think to yourself “it probably has been a while” then change it.

The actual math formula is:

Spa gallons ÷ Daily Bathers ÷ 3 = Days Between Draining

Q. How often do I clean my filters?

faqA. Chemically cleaning your filters should be done about every 2-3 months for chlorine or bromine systems (Every 30 days on SoftSoak or other Biguanide systems.)

Q. How do I clean my filters?

faqA. Rinse off the filter to start using your garden hose (NEVER THE CARWASH), mix up the filter cleaner for your system (we can help you get the right one at the store) and soak the filter overnight. The next day rinse the filter out thoroughly and let it dry. Carwash rinsing will tear the material of the fabric instantly ruining the filter’s ability to catch those fine particles and letting the filter dry gives the fabric time to strengthen back up before reinstalling into your spa. Doing these things will save you money.

Q. My spa isn’t heating, what do I do?

faqA. Remove your filters from the hot tub temporarily. Check your owner’s manual to make sure you don’t need to reset anything after doing this. Now wait, see if the spa starts heating. If it does chemically clean or replace your filters. If the hot tub isn’t heating then call the store and we will get out ASAP to see what’s going on.

Q. I can’t figure out the test strip, is there anything else I can do?

faqA. Absolutely! Bring a water sample into the store. We use our Accuscan (a medical grade strip reader) and our expertise to give you a custom-tailored printout for your needs. After you have the printout we will guide you through step-by-step and get you all the products you need.

Q. I’m in the market for a new hot tub, how much energy do your spas use?

faqA. The Hot Spring brand we sell is actually extremely energy-efficient. Using as little as $10 per month. Unfortunately most other spa companies can’t say that.

Q. Do you sell used hot tubs?

faqA. We actually do sometimes sell used spas. Please call the store and see if we have any models available for viewing.